Resume

Manage the full prospective student lifecycle from initial interest to enrollment, designing clear pathways that guide prospective students through complex institutional processes. 

Author, update, and deliver presentations to accurately communicate academic requirements and pathways to diverse audiences. 

Conduct individual user discovery sessions during campus visits to assess personal educational and career goals, providing tailored, strategic guidance. 

Manage learner data daily across complex enterprise platforms—including Slate CRM, PeopleSoft, and OnBase—to track applicant progress, audit credentials, and streamline administrative workflows. 

Monitor daily application analytics and proactively implement personalized outreach strategies (email, text, phone) to re-engage prospective students. 

Partner with external stakeholders, K-12 administrators, and internal processing teams to audit enrollment cohorts, resolve system errors, and ensure program compliance. 

Recruit, interview, onboard, and train student personnel, designing and implementing internal training workflows to ensure service quality and operational alignment. 

Monitor and manage marketing and informational asset inventories, collaborating directly with creative teams to trigger content updates and material redesigns based on user needs.